Please read the warranty policy for full details linked below. The Vizziq comes with a 10-year warranty on the frame and a 1 year warranty on components. This includes manufacturer's defects. This does not include normal wear and tear, misuse. Please fill out the warranty form on our website linked here or you can fill out the warranty card that came with the unit and send the pre-addressed postcard back or email a copy of the postcard to support@vizziq.com. within 15 days.