Please use this video for reference on how to fold/unfold your device.
Stand inside the Vizziq with four wheels in contact with the ground. Unlock device by removing center detent pin (number 6 on diagram) and place in storage hole on center from crossbar (2 on diagram). Disconnect side frame by releasing quick connectors (number 4 on diagram), slide outer sleeve back until socket is fully open and lift ball off stud (number 11 on diagram).
Please use the components diagram below for reference.
Please contact support@vizziq.com for more assistance.
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