When the nut on tie rod quick release becomes tightened or loosened/uneven on one side, this causes the wheels to become uneven. The wheel won't touch the ground and will need to be adjusted. Use the Tie Rod Quick Release Nut Adjustment video here to learn how to adjust the nut.
If this does not work, please contact support for further assistance or place a ticket here on Freshdesk.
Contact support@vizziq.com for additional assistance.
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